E&L are the champion procrastinators. At least they answered their phone the last time I called, though.
A few weeks ago I got a letter in the post from E&L it asked me to confirm my claim amount by signing a slip and sending it back to them. So maybe I’ll actually get to see the money before the end of this year! I do hope this isn’t another delaying tactic though.
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I also got a worrying letter from them saying that my pet’s condition would no longer be covered by their policy. I’ll switch after the claim is through, even if no-one else will cover against the formation of Struvite crystals.