I recently received a call to my Vodafone mobile from their customer services team. I was told they were ‘checking up on whether I was happy with the service’. As a matter of fact I did have some valuable feedback for Vodafone.
I was having trouble stopping them sending me regular text messages advertising expensive multimedia services. I pay for the service, I should have choice whether I get adverts for extras. I’d spoken to customer services twice, once I was told to go to their website and change an option, this option didn’t exist, the second time I was told I should no longer get the adverts, they kept on coming. I also never received a receipt for a replacement phone, I asked to be sent one, and was told it was in the post… It never arrived.
I gave Vodafone my feedback, they seemed pretty disinterested and told me I would have to speak to customer services about the receipt. The annoying adverts, well they were part of Vodafone live, I couldn’t do anything about them! So why were Vodafone calling if they weren’t interested in my feedback? To make a bit of extra money of course. I would get a whole £25 credit to my account if I agreed to extend my contract from 12 months to 18 months. A good deal? I think not! If I agreed to this, I wouldn’t get a free handset upgrade for an additional six months. If I terminated my contract after 12 months I could get a new handset and a reduced line rental.
OK, my experiences with Vodafone are nowhere near as bad as those with Three, but I’m making no commitment to staying with them longer than necessary. Maybe next time I’ll try Easy Mobile or Orange.